Rubbish Removal Watford Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Watford provides rubbish removal and waste collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company refers to Rubbish Removal Watford, the provider of rubbish removal and waste collection services.
1.2 Client refers to any individual, business, landlord, tenant or organisation that requests or receives services from the Company.
1.3 Services refers to the rubbish removal, waste collection, clearance, loading, transportation and disposal services carried out by the Company.
1.4 Booking refers to any order or request made by the Client for the Company to provide Services, whether made by telephone, email, online form or in writing.
1.5 Waste refers to any rubbish, junk, household waste, garden waste, commercial waste or other materials to be collected and removed by the Company, excluding any items expressly prohibited by law or by these Terms and Conditions.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services, including but not limited to household clearances, garden clearances, office and commercial clearances, and general waste removal.
2.2 The Company will only remove waste and items that are agreed at the time of booking or upon arrival at the property, subject to inspection. Any additional items may be removed at the Company’s discretion and may incur additional charges.
2.3 The Company reserves the right to decline to remove any item that it reasonably considers to be hazardous, illegal to handle, excessively heavy, unsafe to move, or beyond the scope of the agreed Services.
2.4 The Company does not provide cleaning, demolition or construction services unless expressly agreed in writing as part of a separate quotation.
3. Booking Process
3.1 The Client may request a booking for rubbish removal and waste collection services by telephone, email or by any other method made available by the Company.
3.2 At the time of the booking request, the Client should provide accurate and complete information, including the type and approximate volume or weight of waste, access details to the property, parking arrangements and any other relevant information.
3.3 Any quote given prior to attendance is an estimate only and is based on the information provided by the Client. If, on arrival, the volume, weight, nature of the waste, or access arrangements differ from the information provided, the Company reserves the right to adjust the price accordingly or decline to carry out the Services.
3.4 A booking will only be confirmed once the Company has accepted the booking request and provided confirmation to the Client, which may be sent by email, message or given verbally, and where applicable once any required deposit or pre-payment has been received.
3.5 The Client is responsible for ensuring that a person over 18 years of age is present at the property at the agreed time of collection to provide access, confirm the items to be removed and sign any necessary documentation.
4. Prices and Quotations
4.1 Prices for Services are generally based on the volume and weight of rubbish to be removed, as well as the time, labour and any disposal charges incurred by the Company.
4.2 Any quotation or price indication provided prior to collection is an estimate only and is subject to change once the waste has been inspected on site by the Company’s staff.
4.3 The Company will inform the Client of any change to the quoted price before commencing the work. If the Client does not accept the revised price, the Company may cancel the Services and no collection will be carried out. The Client may still be liable for a call-out or cancellation fee if this has been made clear at the time of booking.
4.4 All prices are exclusive of any applicable VAT unless otherwise stated. If VAT is chargeable, it will be added at the prevailing rate.
5. Payments
5.1 Payment for Services is due on completion of the rubbish removal or as otherwise agreed in writing prior to collection.
5.2 The Company accepts payment by cash, card or bank transfer, subject to the payment methods available at the time of service. The Client is responsible for ensuring that funds are available and that payments are authorised.
5.3 In the case of business clients, landlords or managing agents, the Company may, at its discretion, agree to invoice the Client following completion of the Services. In such cases, payment will be due within the period stated on the invoice.
5.4 If the Client fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, along with any reasonable costs incurred in recovering the debt.
5.5 Title to any waste or items removed transfers to the Company only once payment has been made in full, unless otherwise agreed. Until payment is received, the Company reserves the right to retain or return items at the Client’s cost.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving notice to the Company by telephone or email.
6.2 Cancellations made more than 24 hours before the scheduled collection time will usually incur no charge, unless expressly stated at the time of booking.
6.3 Cancellations made less than 24 hours before the scheduled collection time may be subject to a cancellation fee to cover the Company’s costs and loss of time.
6.4 If the Client is not present at the property at the agreed time, or if the Company cannot access the waste due to lack of access, parking restrictions, or other circumstances within the Client’s control, the Company may treat the booking as cancelled and charge a call-out or cancellation fee.
6.5 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, traffic delays, vehicle breakdowns, staff illness, safety concerns or compliance with legal or regulatory requirements. The Company will notify the Client as soon as reasonably practicable and will seek to offer an alternative appointment.
7. Client Responsibilities
7.1 The Client is responsible for providing accurate information regarding the waste to be removed and any access issues that may affect the Services.
7.2 The Client must ensure that safe and suitable access is available for the Company’s vehicles and staff, including any parking permissions, permits or arrangements required. Any parking charges or fines incurred as a result of the Client’s instructions or failure to provide suitable parking may be added to the Client’s bill.
7.3 The Client must ensure that the waste to be collected is clearly identifiable and separated where necessary. If other items are located close to the agreed waste and are not properly separated or identified, the Company will not be responsible for any removal of items taken in error.
7.4 The Client must not include in the waste any items that are hazardous, prohibited or require specialised handling or disposal unless this has been expressly agreed in writing with the Company before the booking is confirmed.
8. Prohibited and Hazardous Waste
8.1 The Company does not normally collect or dispose of hazardous waste, including but not limited to asbestos, clinical or medical waste, toxic chemicals, pressurised containers, explosives, radioactive materials, corrosive substances or any other materials deemed hazardous under UK legislation.
8.2 If such materials are discovered within the waste at the time of collection, the Company may refuse to remove them and may, at its discretion, refuse to carry out all or part of the Services. The Client may still be liable for any call-out or partial service charge.
8.3 Where the Company agrees in writing to handle particular items that require special treatment under waste regulations, additional charges may apply for safe handling, transport and disposal.
9. Waste Handling and Environmental Compliance
9.1 The Company will carry out rubbish removal and waste collection in accordance with applicable UK waste management and environmental legislation, including duty of care requirements.
9.2 The Company will endeavour to dispose of waste at appropriately licensed facilities and to maximise reuse and recycling where reasonably possible.
9.3 The Client confirms that they have the authority to arrange removal of the waste and that the waste is not stolen, unlawfully obtained or subject to any third-party interest.
9.4 The Client agrees to provide all information reasonably requested by the Company to allow it to comply with its legal obligations relating to the handling, transportation and disposal of waste.
10. Damage and Liability
10.1 The Company will take reasonable care when carrying out the Services. However, the Client accepts that minor scuffs, marks or wear may occur during the normal process of removing bulky items from premises.
10.2 The Company will not be liable for any pre-existing damage at the property or to any items being removed.
10.3 The Company’s liability for any direct physical damage to the Client’s property caused by the negligence of the Company or its staff shall be limited to the reasonable cost of repair or replacement, subject to a fair assessment by the Company and its insurers.
10.4 The Company shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity, or any loss arising from delays, cancellations or failure to complete the Services, except where such liability cannot be excluded by law.
10.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
11. Insurance
11.1 The Company maintains appropriate public liability insurance and, where applicable, employer’s liability insurance for the conduct of its rubbish removal and waste collection services.
11.2 Details of insurance cover may be provided to the Client upon reasonable request.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing full details of the issue.
12.2 The Company will investigate any complaint and seek to resolve it promptly and fairly. The Client agrees to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data provided by the Client for the purposes of managing bookings, providing Services, processing payments and meeting legal obligations.
13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.
14. Amendments to Terms
14.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or communicated to Clients.
14.2 The version of the Terms and Conditions in force at the time of the booking will apply to that booking, unless otherwise agreed in writing between the Company and the Client.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of rubbish removal and waste collection services, and supersede any prior agreements, understandings or arrangements, whether written or oral.
16.4 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another suitable provider of waste collection services, provided that this does not materially affect the Client’s rights.
By making a booking with Rubbish Removal Watford, the Client confirms that they have read, understood and agree to these Terms and Conditions.
